Privacy Policy

Tile Inn – Privacy Policy

Tile Inn (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.tileinn.co.uk, make a purchase, or interact with our services.

1. Who We Are

Tile Inn
Unit F1, St Mary’s Road, Slough, SL3 7EW
Email: info@tileinn.co.uk
Phone: +44 7853 388995

Tile Inn is the data controller responsible for your personal information under UK GDPR.

2. Information We Collect

A. Information You Provide

We collect personal information when you interact with our website, including when you place an order, create an account, or contact us:

Name
Billing & delivery address
Email address
Phone number
Account login details
Order history
Marketing preferences

Payment information is processed securely through Stripe. We do not store full payment card details.

B. Information Collected Automatically

IP address
Browser and device information
Pages viewed
Cookie data
Analytics data (Google Analytics 4, Meta Pixel, TikTok Pixel, etc.)

C. Marketing Data

If you subscribe to marketing emails, we may collect:

Name
Email
Engagement metrics

3. How We Use Your Information

Process and deliver orders
Manage customer accounts
Send service updates
Provide customer support
Improve the website
Send marketing communications (with consent)
Advertising and analytics
Fraud prevention and security

Legal bases for processing: Contract, Consent, Legitimate Interest.

4. Sharing Your Information

We do not sell your data. We only share information with trusted third parties, such as:

Stripe (payments)
Hosting providers
Email marketing services
Analytics & advertising platforms
Delivery partners
Professional service providers

5. Cookies & Tracking

We use cookies for functionality, analytics, personalisation, and advertising. You may adjust your cookie settings in your browser at any time.

6. Data Retention

Order/account data: up to 6 years
Marketing data: until unsubscribed
Analytics data: per third-party platform policies

7. Your Rights

You have the right to request:

Access
Correction
Deletion
Restriction
Objection
Data portability

8. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 16.

9. Data Security

We use encryption, secure servers, and industry-standard measures to protect your data. However, no system is completely secure.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us